Refund Payments

Refunding a Stripe Payment

The process will be slightly different if you refund totally an order, or partially. In both cases, you can do it within the OFN.

Total refund

Edit the order and click on payments in the menu on the right.

Click on the cross icon to the right of the payment to void this payment. This will result in the full payment being refunded from Stripe.

Partial refund

Edit the order and make an adjustment, like remove a product for instance. A credit owed appears, you can see it in the same "payments" menu.

Click on "credit" and this will automatically refund the customer bank account through Stripe.

Managing refunds from the Stripe interface

Alternatively, you can manage refunds from the Stripe interface. We don't encourage it as you won't be able to capture easily the payment on the OFN interface afterward. But if you want to do it, here is the process.

Login to stripe here and click on the payments tab.

Refunds take 5-10 days to appear on a customer's statement.

Next to the relevant order, click on refund charge.

You'll then be prompted to select how much to refund and the reason for the refund.