OFN User Guide
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  • Welcome to the OFN User Guide
  • Local OFN organisations and contacts
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  • Quick Start Guides
    • Hub
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    • Dashboard
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      • Order cycles
        • Order Cycles (for Hubs)
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        • Opening more than one order cycle
        • Permissions in multi-enterprise order cycles
      • Customer management and conditional displays/prices
        • Customer Management
        • Tags and Tag Rules
      • Private shopfront
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    • Orders
      • Manage Orders
      • Create orders manually
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    • Subscriptions
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    • Reports
      • Order Reports
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      • Reports for Bulk Order Management
    • Groups
      • Create and manage a Group page
  • Hub management tips
    • How To's
      • Delete an Enterprise
      • Early Shopping 'Hour' for Priority Groups
      • Discounted/Free Delivery for Vulnerable Customers
      • Reward your volunteers
      • Open your Shop on 'Preview'
      • Soft Close an Order Cycle
      • Cash/EFTs for trusted customers only
      • Running a Social Media Promotion
      • How to Create Gift Vouchers
    • Marketing Tips
    • Social Media
  • Complementary software and tools
    • Newsletters & Promotional Emails
    • Accounting and Invoicing Packages
      • Paying suppliers with ABA files (Australia)
  • Trouble shooting
  • Glossary of OFN Terms
  • Shopping with Open Food Network!
    • About Open Food Network
    • How to find an online food shop near you!
    • Shopping and Placing an Order
    • The people & businesses who make/grow your food!
    • Your OFN account
    • Regular Automated Orders
    • Frequently Asked Questions
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  1. Hub management tips
  2. How To's

Soft Close an Order Cycle

PreviousOpen your Shop on 'Preview'NextCash/EFTs for trusted customers only

Last updated 2 years ago

From time to time you might find that your enterprise receives more orders than you can physically process (for example during the panic buying March 2020 or at Christmas).

It is always better to know the limits of your business and shut your order cycle early than over sell and then have to let people down.

Products will disappear from your shop front when their , but there may be a limit to the number of orders you can pack and deliver in the time frame of your shipping methods and this is not accounted for purely by stock (processing 100 orders, each containing one item will take longer than one order of 100 items).

Change the end date and time of an to the current time will mean customers in the process of checking out will not receive their orders.

Therefore we recommend the following method- this way customers who are paying at the time will still have their orders accepted but no others will be taken.

Process

  • Your enterprise can process 100 orders a week- this is a the absolute max.

  • Your page shows that you have received 95 orders in this order cycle and there are still 2 more days for it to run.

Visit Orders in your admin panel and filter results by distributor and order cycle (highlighted in green below). The number of orders received is shown under the 'Filter Results' heading (highlighted in red).

No other tag rules are necessary.

Update and your order cycle will close without disrupting customers in the process of checking out.

This process is only possible at the moment for enterprises which are registered as hubs.

Add a new default by visiting Enterprises -> Settings -> Tag Rules. Default: Order cycles tagged 'Closed' are not visible.

Edit the which is open currently and on page 3 ('Outgoing Products') add the tag 'Closed'

tag rule
order cycle
stock levels move to zero
order cycle
listing orders