If you visit the ‘Orders’ tab in your account it will appear as:
Clicking on ‘Edit’ next to the order in question will bring up a summary of the order. Here you will be able to change the quantity of each item or delete an unwanted product altogether.
You will not be able to add extra products to this basket though.
BUT you can certainly purchase extra items- how often do we all go to a shop and come away with everything except the item we went in to get?!
It is always worth asking! If there are enough other customers who would like a different delivery or collection time/location it may well be something your local food enterprise will be able to offer.
It is always worth asking! If there are enough other customers who would like a different delivery or collection time/location it may well be something your local food enterprise will be able to offer.
It is always worth asking! There may well be other customers in your area who are also looking or would like to purchase the same product from the shop. If those who manage the local food enterprise are aware they can investigate finding a local, sustainable, high quality supplier for that item.
If you have forgotten your OFN account password choose 'Forgot password?' from the pop out window after you click on 'Login' (top right hand side of the screen).
This will send an email to the address which is linked to your OFN account. If you do not receive an email with a link to reset your password then please try these steps:
look in your spam or junk folder.
add 'openfoodnetwork.org' to your safe or trusted list for your email client.
Much of the content on internet is spam. Email clients employ filters to prevent these unwanted emails from reaching you. On occasion they also block emails you would like to receive, such as those from the Open Food Network.
One way in which to help prevent further emails from being blocked in the future is to add 'openfoodnetwork.org' to your 'safe' or 'trusted' list in your email client.
Some products may have the label ‘Bulk’ in the top right of the photo. This means that the shop you are shopping with can only supply these products if a minimum threshold across all orders is met.
You will be asked to enter a minimum and maximum quantity of the product you would like to buy. The ‘minimum’ is the amount you would like in an ideal world. By setting the ‘maximum’ higher than the minimum you are agreeing to purchase slightly more if it means that the shop is able to make up a bulk order and everyone get some of what they want.
Yes. Only items which are in stock will appear on the shop list. If you try to add more than the stock level available to your basket you will be prevented from doing so.
No. If you are looking for a product which you purchased last week but can not find it this week then it might be out of stock. Seasonal produce grown locally will only be in stock as nature dictates. This means the products on offer are likely to change throughout the year. It is best to contact the business who you are shopping with to find out why an item is not available and when they next expect it to be restocked.
The products in your basket will not be reserved for yourself. If stock is limited on an item then it is the first customers to check that item out to whom it will be assigned. You might get to the checkout and find that you are told one of the items you wished to purchase has become out of stock between you adding it to your basket and checking out.
If you reach checkout and have completed all the relevant boxes to finalise your order but clicking on the ‘Place Order Now’ button does not bring you to an order confirmation then there are a few things to check:
On occasion, very high security settings in your browser can prevent all payments to online e-commerce. Visit your browser’s settings and reduce the security level by one notch, refresh the page and try to pay again.
You might be recommended to visit a local shop on the OFN platform by a friend, but when you land on the page you see this notice:
Some shops opt to operate a ‘members only’ policy. For example a local buying group or collection of friends and neighbours may club together to purchase items in bulk at a discount from wholesalers. Often these shops are more than willing to accept new members. They may ask for a small fee to cover admin costs of their business or ask if you are willing to help with deliveries/collections.
The beauty of buying from local small producers is that you know the food you order will be made/harvested/packaged specially for you by a real person who lives not too far away.
In order for your local bakers, farmers, butchers, florists… etc to prepare orders often a shop will close a day or two before collection.