OFN User Guide
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IT
  • Benvenuto nella Guida per gli utenti di OFN
  • Istanze locali di OFN e contatti
  • Quale profilo OFN si adatta alla mia attività?
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    • Hub
    • Negozio
    • Profilo
  • Funzionalità
    • Registrati e Crea un Profilo Aziendale
    • Pannello di controllo
    • Profilo Aziendale
      • Pacchetti / tipi di profili
      • Impostazioni Azienda
      • Crea i profili dei tuoi fornitori o connettiti con loro
      • Rendere un profilo produttore ricercabile per categoria di prodotto
      • Permessi Aziende
      • Cambia referenti/proprietari del profilo
    • Prodotti
      • Aggiungi prodotti
      • Varianti di Prodotti
      • Proprietà prodotto
      • Dare un prezzo alla carne e ad altri prodotti con peso indefinito
      • Inventario
      • Acquisto di gruppo
      • Product and Inventory import
    • Vetrina
      • Metodi di Pagamento
      • Tariffe dell'Azienda
      • Cicli di richieste
        • Cicli di richieste (per Hub)
        • Cicli di richieste (per Negozi)
        • Aprire più di un ciclo di richieste
        • Permissions in multi-enterprise order cycles
      • Gestione Clienti e visualizzazioni o prezzi condizionali
        • Gestione Clienti
        • Etichette e Regole di Etichette
      • Private shopfront
      • Display only shopfront
      • Metodi di Spedizione
    • Gentili Richieste
      • Visualizza Gentili Richieste
      • Create orders manually
      • Rimborsi ed Aggiustamenti nei Pagamenti
    • Subscriptions
      • Configuration
      • Subscriptions- Creating & Managing orders
      • Subscriptions - the customer's perspective
      • Subscriptions - FAQs
    • Report
    • Groups
      • Create and manage a Group page
      • Embed a Group Page in a Website
  • Complementary software and tools
    • Notiziari ed email promozionali
    • Accounting and Invoicing Packages
      • Paying suppliers with ABA files (Australia)
  • Hub management tips
    • Facebook tips
    • Your farm on Facebook
  • Trouble shooting
  • Glossary of OFN Terms
  • Feedback
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  • It won't 'let me' set up an order cycle
  • I want to sell whole chickens but don't know the weight of individual birds until day of slaughter.
  • I supply 'Farmshop A' with potatoes which cost £1/kg. My potatoes are displaying for sale to customers at £1.20/kg
  • I've added new products but they aren't displaying on the shopfront.
  • Not all of my supplier's products are available for me to add to my order cycle.
  • A new Producer has started up nearby but I can't add their products to my hub shop front.
  • I have a veg box scheme but would like to allow customers to add extra items, if desired, each week to their order.
  • There's been a crop failure and we have fewer tomatoes supplied than we need to meet everyone's order
  • A producer is only willing to supply my hub if their orders meet a minimum criteria
  • I can't refund a customer who paid by PayPal
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Trouble shooting

PreviousYour farm on FacebookNextGlossary of OFN Terms

Last updated 5 years ago

Always save or update at the end of every change you make. Changes will be lost if you move to a different page without saving. Sometimes you will not be prompted to save.

It won't 'let me' set up an order cycle

  • Do you have an active set up for your shop or hub?

  • Do you have an active set up for your shop or hub?

  • Are all the ? You need to set open and closing times for the order cycle, give it a unique name, and complete the 'Ready for' field box.

I want to sell whole chickens but don't know the weight of individual birds until day of slaughter.

  • This is not a problem! Read for a range of ways the OFN platform has been designed to be flexible to meet the specific needs of food producers.

I supply 'Farmshop A' with potatoes which cost £1/kg. My potatoes are displaying for sale to customers at £1.20/kg

Farmshop A may need to generate extra revenue from every sale to cover their overhead costs. They can do this in a number of ways:

  • If you set up an whereby your business permits Farmshop A to add your products to their inventory then they can modify the prices a customer pays for your products that way.

  • Farmshop A may add an to your cost price for the potatoes. If this is the case then customers purchasing the items will be able to see a break down of the price they pay by clicking on the pie chart icon to the right of the product price on the shop front.

Good working relationships are key to any sustainable food network. Chat to Farmshop A about how they have organised their sales of your produce (either in person, over the phone or by email).

Farmshop A should (morally) pay you £1/kg for every kg of potatoes you supply to meet their sales. Payment of goods (from distributor to supplier) is a private arrangement organised outside of the OFN platform.

I've added new products but they aren't displaying on the shopfront.

Newly added products must be added to an active order cycle before they are visible on a shopfront for customers to purchase.

  • If you are supplying the goods to a hub, then you must get in touch with the person who is coordinating the order cycle in question. This has to be done externally to the OFN platform (drop them an email or phone/speak in person).

  • If you are a Hub, then:

In all cases, check the stock level of the new products. Only items with an In Stock? value of 1 or greater or those marked as Unlimited will be visible for a customer to purchase.

Not all of my supplier's products are available for me to add to my order cycle.

A new Producer has started up nearby but I can't add their products to my hub shop front.

I have a veg box scheme but would like to allow customers to add extra items, if desired, each week to their order.

There's been a crop failure and we have fewer tomatoes supplied than we need to meet everyone's order

A producer is only willing to supply my hub if their orders meet a minimum criteria

I can't refund a customer who paid by PayPal

Currently you are not able to issue refunds to customers who purchased goods by PayPal directly through the OFN platform. You will need to visit your business PayPal account and manually make the refund to the customer there. This is a functionality we hope to develop in the future, should user sufficient users demand it.

If you are a Shop, then you must add the new products to your.

Make sure the new products are added to both the incoming and outgoing sections of the

If the new products are not available for selection to add to either incoming/outgoing sections then check your . You may have to before they can be added to the shop front.

You may have your set to 'New products must be added to my inventory before they can be added to my shopfront'. In which case, you must review your product inventory, to the inventory for them to be available for selection in the order cycle.

If you are coordinating an order cycle involving multiple suppliers and distributors, some or all of which may use their product inventory to stock their shop fronts, double check all the relevant enterprise permissions have been granted. Read more .

You must seek their permission before you are able to retail the goods they make or supply. This is done formally on the OFN platform by the new producer through .

Scenario One: The customer purchases the veg box each week through an automated set up on the OFN platform: Change your -> Shop Preferences-> Change Orders? to 'Customers can change/cancel orders while order cycle is open'. When the order cycle opens, the customer will be sent an automated email to say that their veg box order has been created. They then have until the order cycle closes to login to their OFN account, edit their order and add extra items from your shop front to their basket.

Scenario Two: The customer purchases a veg box through an external platform. In this case, perhaps set up a which is only visible to customers registered to your external veg box scheme. Use external software or spreadsheets to match additional items brought through the OFN shop front to customers' veg boxes so that you only have to make deliveries once!

Not a problem - happens to everyone once in a while! Read for steps to adjust all your customers' orders at once.

The 'group buy' functionality described can be used for this purpose too!

If none of these steps help, or there is another problem that you would like advice with, then please contact your, who will do their best to get back to you with solutions and help as soon as they can.

payment method
shipping method
relevant required fields complete
here
enterprise permission
enterprise fee
active, open order cycle
active order cycle
here
Enterprise Permissions
private shopfront
here
local OFN support team
subscription
Enterprise Settings
inventory settings
Inventory settings
here
add the products to your inventory
add new/hidden products