# Vouchers

Voucher codes can be created to offer shopping discounts to new or existing customers. Voucher functionality is still relatively limited, please read through [this guide before implementing vouchers in your shop process](https://guide.openfoodnetwork.org/greek/hub-management-tips/how-tos/vouchers-v.-tags). 

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Vouchers is in 'beta' mode, meaning it's a new feature that may still have some glitches. Please [contact us](https://www.openfoodnetwork.org/find-your-local-open-food-network/) with any feedback about what works, what needs improving or how it could be better explained.
{% endhint %}

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Visit these pages for a step-by-step guide to using the Vouchers feature to:

* offer a percentage discount via a[ social media campaign](https://guide.openfoodnetwork.org/greek/hub-management-tips/how-tos/running-a-social-media-promotion)
* [sell and manage gift vouchers](https://guide.openfoodnetwork.org/greek/hub-management-tips/how-tos/how-to-create-gift-vouchers)
  {% endhint %}

Set up and manage vouchers in the **Vouchers** tab in your [Enterprise Settings](https://guide.openfoodnetwork.org/greek/basic-features/enterprise-profile/enterprise-settings).

<figure><img src="https://content.gitbook.com/content/YnBIIxacXJFnzOxHhUkG/blobs/wcyekzAGjJjzUCIpRUSC/vouchers1.jpg" alt=""><figcaption></figcaption></figure>

## Setting up a voucher

* Go to 'Vouchers' by clicking on **Enterprises** in the main menu at the top of the page and then click **Settings** next to your enterprise. The **Vouchers** page is found in the menu on the left hand side
* Click **Add New** in the top right of the vouchers page to be taken to the new vouchers page

<figure><img src="https://content.gitbook.com/content/YnBIIxacXJFnzOxHhUkG/blobs/fXUApLlv7Tm0XOkSrKAt/voucher%20add.jpg" alt=""><figcaption></figcaption></figure>

<figure><img src="https://content.gitbook.com/content/YnBIIxacXJFnzOxHhUkG/blobs/9kDHSHybMMhdyawCem9y/new%20voucher.jpg" alt=""><figcaption></figcaption></figure>

* **Voucher Code** - the code customers will enter to receive a discount. Code is string matched, so double check the spelling, spaces and numbers.&#x20;
* **Voucher Type-** There are two options here: Flat (for a flat rate discount) and Percentage (so someone can have a percentage discount).
* **Amount** - The numeric percentage or flat rate you wish the discount to apply.
* Click **save** to create the voucher.

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New vouchers will be created as active. If you do not want your voucher to be active, switch it off using the steps below
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## Managing vouchers

Vouchers can be turned off and on as needed by enterprise managers.&#x20;

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Voucher codes will not automatically switch off after customer use
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In the **Vouchers** page in Enterprise Settings, use the checkbox against each voucher code to deactivate or reactive your vouchers.&#x20;

Click **update** to save changes

<figure><img src="https://content.gitbook.com/content/YnBIIxacXJFnzOxHhUkG/blobs/FQDSjV6nF4wvN5NeD7Gu/voucher%20deactivate.jpg" alt=""><figcaption></figcaption></figure>

## Customer facing use

Customers will need the exact code as entered in the Voucher Code field of set up (above).

In step 2 of check out, **Payment method**, customers can enter the voucher code to have it applied to their order.&#x20;

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Only 1 voucher code can be applied per order
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After applying the code, continue through check out to finalise the order

<div data-full-width="true"><figure><img src="https://content.gitbook.com/content/YnBIIxacXJFnzOxHhUkG/blobs/k9m7oMwAOcPpftYU4YT3/Screenshot%202023-11-21%20103819.png" alt=""><figcaption></figcaption></figure></div>

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If the voucher brings the **order total cost to zero**, or below, the customer will not be prompted to enter payment method or details. *See screenshot below*
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<figure><img src="https://content.gitbook.com/content/YnBIIxacXJFnzOxHhUkG/blobs/R9yWKKoQqN0333m4kJaK/Screenshot%202023-11-21%20105438.png" alt=""><figcaption></figcaption></figure>

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If only part of the voucher is used (**order total becomes negative**), the remaining credit will not be carried over to the customers next order.
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