OFN User Guide
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  • Welcome to the OFN User Guide
  • Local OFN organisations and contacts
  • Where does my business fit in OFN?
  • Quick Start Guides
    • Hub
    • Shop
    • Profile
    • Digital Farmer's Markets
  • Features
    • Register and Create an Enterprise Account
    • Dashboard
    • Enterprise profile
      • Package / profile types
      • Enterprise Settings
      • Create or connect with your supplying producers
      • Making a producer profile searchable by product category
      • Enterprise Permissions
      • Change Profile Managers/Owners
    • Products
      • Add products
      • Product variants
      • Product properties
      • Pricing meat & other 'complete' products of unknown weight
      • Inventory tool
      • Group Buy - for bulk ordering
      • Product and Inventory import
    • Shopfront
      • Shipping Methods
      • Payment Methods
      • Enterprise Fees
      • Order cycles
        • Order Cycles (for Hubs)
        • Order Cycles (for Shops)
        • Opening more than one order cycle
        • Permissions in multi-enterprise order cycles
      • Customer management and conditional displays/prices
        • Customer Management
        • Tags and Tag Rules
      • Vouchers
      • Private shopfront
      • White Label shopfront
      • Display only shopfront
    • Orders
      • Manage Orders
      • Create orders manually
      • Refunds and Adjusting Payments
    • Subscriptions
      • Configuration
      • Subscriptions - Creating & Managing orders
      • Subscriptions - the customer's perspective
      • Subscriptions - FAQs
    • Reports
      • General tips
      • Order Reports
      • Reports for Bulk Order Management
      • Reports for Hub Management
      • Packing Reports
      • Payment Reports
      • Tax Reports
      • OFN Invoices
      • Xero Invoices
    • Groups
      • Create and manage a Group page
    • API
  • Hub management tips
    • How To's
      • Delete an Enterprise
      • Soft Close an Order Cycle
      • Open your Shop on 'Preview'
      • Customise your shop appearance
      • Take orders on Credit
      • Vouchers v. tags
      • Early Shopping 'Hour' for Priority Groups
      • Discounted/Free Delivery for Vulnerable Customers
      • Cash/EFTs for trusted customers only
      • Reward your volunteers
      • Running a Social Media Promotion
      • How to Create Gift Vouchers
    • Marketing Tips
    • Social Media
  • Complementary software and tools
    • Newsletters & Promotional Emails
    • Accounting and Invoicing Packages
      • Paying suppliers with ABA files (Australia)
    • API
  • Frequently Asked Questions
  • Glossary of OFN Terms
  • Shopping with Open Food Network
    • About Open Food Network
    • How to find an online food shop near you
    • Shopping and Placing an Order
    • The people & businesses who make your food
    • Your OFN account
    • Subscription Orders
    • Frequently Asked Questions
  • Feedback
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Sur cette page
  • Introduction
  • Things to consider before starting
  • Process
  • You might also like to: Add a message to your customers on your shop Notice page.
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  1. Hub management tips
  2. How To's

Discounted/Free Delivery for Vulnerable Customers

PrécédentEarly Shopping 'Hour' for Priority GroupsSuivantCash/EFTs for trusted customers only

This functionality is best achieved using the feature of the platform.

Introduction

Elderly or vulnerable customers may find it more difficult to reach your hub or shop collection point. Whilst it wouldn't necessarily be possible for you to deliver goods to every customer's doorstep (due to cost, time and distances involved) you may have capacity to help a small number of local 'priority' customers.

Below is a step-by-step guide to enable selected customers to access free (or discounted) delivery.

The process uses the Customer Management feature which is described in .

Things to consider before starting

  • What is the maximum number of delivery slots you can offer for free/discounted rate?

  • Which areas would you consider delivering to free of charge or at a discounted rate? For instance, limit the area to a specific postcode/street/district or perhaps to streets on your way home.

  • Be realistic about the number of deliveries you can make and the cost of petrol/time to make them.

Process

  • Keep a record of the customer’s name and the email address linked to their OFN account.

  • Login to your business OFN account and visit .

  • Use the ‘Quick Search’ box to identify if the person has shopped with you before.

  • If their email address doesn’t appear then click + New Customer and add their address.

  • Add the tag ‘free_delivery’ to the customers entry.

Name: Free local home delivery for elderly and vulnerable customers. Description: Free local delivery to your home address. Display: Both Checkout and Back Office Category: Delivery Tags: Add the tag ‘free_delivery’ into this space. Fee Calculator: Flat Rate amount = 0.00 Categories: Default Zones: UK_VAT

Default: Shipping Methods tagged ‘free_delivery’ are not visible. For Customers tagged ‘free_delivery’, Shipping Methods tagged ‘free_delivery’ are visible.

Open an order cycle and on Page 4 'Checkout Options' select at least one delivery/collection method which will be available to all customers AND the new 'Free delivery for elderly and vulnerable customers' which you set up with a tag above.

Bingo! A customer who has registered with you as elderly and lives close will be able to view an extra option at checkout compared to all other shoppers:

Add a comment to your standard delivery methods (in the ‘Description box’) to inform elderly and vulnerable customers on how to get in touch and be eligible for free delivery in the future.

You might also like to: Add a message to your customers on your shop Notice page.

Visit Enterprises -> Settings -> and click +New Shipping Method.

Visit your Enterprise -> Settings page and select ‘’ from the left hand menu. Set up the following Tag rules:

Don’t forget to edit your ‘’ (found from Enterprises -> Settings -> Shop Preferences) to invite new elderly/vulnerable/keyworker customers to contact you so they can be prioritised.

Shipping Methods
Tag Rules
Tags and Tag Rules
Customers
page
full here
Shopfront Message
Tagged customer view at checkout
Admin view