OFN User Guide
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  • Welcome to the OFN User Guide
  • Local OFN organisations and contacts
  • Where does my business fit in OFN?
  • Quick Start Guides
    • Hub
    • Shop
    • Profile
    • Digital Farmer's Markets
  • Features
    • Register and Create an Enterprise Account
    • Dashboard
    • Enterprise profile
      • Package / profile types
      • Enterprise Settings
      • Create or connect with your supplying producers
      • Making a producer profile searchable by product category
      • Enterprise Permissions
      • Change Profile Managers/Owners
    • Products
      • Add products
      • Product variants
      • Product properties
      • Pricing meat & other 'complete' products of unknown weight
      • Inventory tool
      • Group Buy - for bulk ordering
      • Product and Inventory import
    • Shopfront
      • Shipping Methods
      • Payment Methods
      • Enterprise Fees
      • Order cycles
        • Order Cycles (for Hubs)
        • Order Cycles (for Shops)
        • Opening more than one order cycle
        • Permissions in multi-enterprise order cycles
      • Customer management and conditional displays/prices
        • Customer Management
        • Tags and Tag Rules
      • Vouchers
      • Private shopfront
      • White Label shopfront
      • Display only shopfront
    • Orders
      • Manage Orders
      • Create orders manually
      • Refunds and Adjusting Payments
    • Subscriptions
      • Configuration
      • Subscriptions - Creating & Managing orders
      • Subscriptions - the customer's perspective
      • Subscriptions - FAQs
    • Reports
      • General tips
      • Order Reports
      • Reports for Bulk Order Management
      • Reports for Hub Management
      • Packing Reports
      • Payment Reports
      • Tax Reports
      • OFN Invoices
      • Xero Invoices
    • Groups
      • Create and manage a Group page
    • API
  • Hub management tips
    • How To's
      • Delete an Enterprise
      • Soft Close an Order Cycle
      • Open your Shop on 'Preview'
      • Customise your shop appearance
      • Take orders on Credit
      • Vouchers v. tags
      • Early Shopping 'Hour' for Priority Groups
      • Discounted/Free Delivery for Vulnerable Customers
      • Cash/EFTs for trusted customers only
      • Reward your volunteers
      • Running a Social Media Promotion
      • How to Create Gift Vouchers
    • Marketing Tips
    • Social Media
  • Complementary software and tools
    • Newsletters & Promotional Emails
    • Accounting and Invoicing Packages
      • Paying suppliers with ABA files (Australia)
    • API
  • Frequently Asked Questions
  • Glossary of OFN Terms
  • Shopping with Open Food Network
    • About Open Food Network
    • How to find an online food shop near you
    • Shopping and Placing an Order
    • The people & businesses who make your food
    • Your OFN account
    • Subscription Orders
    • Frequently Asked Questions
  • Feedback
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  • Introduction
  • Process
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  1. Hub management tips
  2. How To's

Reward your volunteers

PrécédentCash/EFTs for trusted customers onlySuivantRunning a Social Media Promotion

This functionality can be achieved using either the or features of the platform.

We recommend using the Tags and Tag Rules feature here for the following reasons:

  • Volunteers are often already customers of your shop and so setting the tags up is more straight forward in their case than it for members of the public.

  • It prevents a discount voucher code being published and shared online where it could be used by non-volunteers to get money off their shopping. Equally, if a volunteer stops helping then the tag can be easily removed for them without having to re-issue all your volunteers with a new voucher discount code.

  • Only one voucher can be redeemed at a time. By offering volunteers a discount using tags, they will also be able to redeem a voucher on their reduced price shopping which may be gifted to them at Christmas or birthday by friend/family.

Introduction

Would you like to say a little thank you to the people who help run your community food enterprise? One option is to allow staff and volunteers to have a small discount off any shopping they do. Below is a step-by-step guide on how to implement this. The process draws on the highly flexible Customer Management tools available using .

Process

  • Ask your volunteers to let you know the email address linked to their OFN account.

  • Login to your business OFN account and visit page.

  • Use the ‘Quick Search’ box to identify if the person has shopped with you before.

  • If their email address doesn’t appear then click + New Customer and add their address.

  • Add the tag ‘volunteer’ to the customer’s entry.

  • Click + New Payment Method.

Name: Volunteer 5% Discount Description: Thank you for helping us run our local food hub. Display: Both Checkout and Back Office Active: yes Tags: Add the tag ‘volunteer’ into this space. Provider: choose the most appropriate method for your business. Fee Calculator: Flat Percent

  • After selecting Create, add ‘-5’ * to the ‘Amount’ field of the ‘Fee Calculator’ Section. (Negative sign results in a discount) *-5 will result in a 5% discount if your enterprise does not use Enterprise Fees.

All percentage fees are calculated on a percentage of product costs only.

If your business adds a flat percent Enterprise Fee to all products then the amount you need to enter into the 'Flat Percent' field for this discount payment method is:

eg. for a business with an enterprise fee of 20% who would like to offer a 5% discount to volunteers, the amount to enter in the flat percent of this payment method is:

Default: Payment Methods tagged ‘volunteer’ are not visible. For customers tagged ‘volunteer’ payment methods tagged ‘volunteer’ are visible.

At checkout, this is an example of what a volunteer will view (when logged into their OFN account):

Visit Enterprises -> Settings and then select ‘’ from the left hand menu.

=(100+EnterpriseFee)∗DesiredDiscount/100= (100 + Enterprise Fee)*Desired Discount/100=(100+EnterpriseFee)∗DesiredDiscount/100

=−(100+20)∗5/100=−6= -(100 + 20) *5/100 = -6=−(100+20)∗5/100=−6

Visit your Enterprise -> Settings page and select ‘’ from the left hand menu. Set up the following Tag rules:

When you open an , ensure to select at least two payment methods on Page 4, under 'Checkout Options' - the tagged payment method which offers volunteers a discount and an un-tagged method visible for all customers.

Payment Methods
order cycle
Tag Rules
Voucher
Tags and Tag Rules
Tags and Tag Rules
Customers
Checkout view for volunteer