OFN User Guide
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  • Welcome to the OFN User Guide
  • Local OFN organisations and contacts
  • Where does my business fit in OFN?
  • Quick Start Guides
    • Hub
    • Shop
    • Profile
    • Digital Farmer's Markets
  • Features
    • Register and Create an Enterprise Account
    • Dashboard
    • Enterprise profile
      • Package / profile types
      • Enterprise Settings
      • Create or connect with your supplying producers
      • Making a producer profile searchable by product category
      • Enterprise Permissions
      • Change Profile Managers/Owners
    • Products
      • Add products
      • Product variants
      • Product properties
      • Pricing meat & other 'complete' products of unknown weight
      • Inventory tool
      • Group Buy - for bulk ordering
      • Product and Inventory import
    • Shopfront
      • Shipping Methods
      • Payment Methods
      • Enterprise Fees
      • Order cycles
        • Order Cycles (for Hubs)
        • Order Cycles (for Shops)
        • Opening more than one order cycle
        • Permissions in multi-enterprise order cycles
      • Customer management and conditional displays/prices
        • Customer Management
        • Tags and Tag Rules
      • Vouchers
      • Private shopfront
      • White Label shopfront
      • Display only shopfront
    • Orders
      • Manage Orders
      • Create orders manually
      • Refunds and Adjusting Payments
    • Subscriptions
      • Configuration
      • Subscriptions - Creating & Managing orders
      • Subscriptions - the customer's perspective
      • Subscriptions - FAQs
    • Reports
      • General tips
      • Order Reports
      • Reports for Bulk Order Management
      • Reports for Hub Management
      • Packing Reports
      • Payment Reports
      • Tax Reports
      • OFN Invoices
      • Xero Invoices
    • Groups
      • Create and manage a Group page
    • API
  • Hub management tips
    • How To's
      • Delete an Enterprise
      • Soft Close an Order Cycle
      • Open your Shop on 'Preview'
      • Customise your shop appearance
      • Take orders on Credit
      • Vouchers v. tags
      • Early Shopping 'Hour' for Priority Groups
      • Discounted/Free Delivery for Vulnerable Customers
      • Cash/EFTs for trusted customers only
      • Reward your volunteers
      • Running a Social Media Promotion
      • How to Create Gift Vouchers
    • Marketing Tips
    • Social Media
  • Complementary software and tools
    • Newsletters & Promotional Emails
    • Accounting and Invoicing Packages
      • Paying suppliers with ABA files (Australia)
    • API
  • Frequently Asked Questions
  • Glossary of OFN Terms
  • Shopping with Open Food Network
    • About Open Food Network
    • How to find an online food shop near you
    • Shopping and Placing an Order
    • The people & businesses who make your food
    • Your OFN account
    • Subscription Orders
    • Frequently Asked Questions
  • Feedback
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  • If I remove an Order Cycle from a schedule when it already has open subscription orders attached to it, what will happen to those orders? Will those subscriptions get deleted?
  • If I add a new subscription in the middle of an open order cycle, will there be a subscription generated for that customer?
  • What if part of the stock is available but not all? Which customers get the limited stock?
  • What if I change the subscription while it’s ‘open’?
  • What if there’s limited stock, but then a customer cancels their order, will this stock get automatically allocated to other subscribers who wanted that product but couldn’t have it due to insufficient stock?
  • Can I or the customer edit an order which has been placed by subscription system?
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  1. Features
  2. Subscriptions

Subscriptions - FAQs

PrécédentSubscriptions - the customer's perspectiveSuivantReports

If I remove an Order Cycle from a schedule when it already has open subscription orders attached to it, what will happen to those orders? Will those subscriptions get deleted?

Those orders will remain open. At the close of the order cycle the subscription orders will be processed like normal subscription orders. If you wanted to cancel all subscription orders that were attached to that order cycle you would need to .

If I add a new subscription in the middle of an open order cycle, will there be a subscription generated for that customer?

Yes, if you create a subscription while there is an open order cycle in that schedule, an order will be generated for that customer. If you don't want the subscription to apply to the current open order cycle you'll need to set the start date of the subscription to be after the close of that order cycle.

What if part of the stock is available but not all? Which customers get the limited stock?

In the case that a product’s In Stock? value is not adequate to meet all subscription orders, the limited stock won’t be allocated evenly across customers, instead it will fulfill customers orders with available stock until it runs out. Some customers will receive their full order, others will receive none.

What if I change the subscription while it’s ‘open’?

It is not possible to add items to the core subscription order while an order cycle part of the subscription's schedule is open. Any additional products will need to be added when order cycles are closed (ie. for weekly subscriptions assigned to the schedule 'Weekly', in the period of time between order cycle A closing and order cycle B opening, where both A and B belong to the schedule 'Weekly').

If you edit a customer's core subscription to remove products while an order cycle is open then this change will impact the order placed in the current order cycle.

What if there’s limited stock, but then a customer cancels their order, will this stock get automatically allocated to other subscribers who wanted that product but couldn’t have it due to insufficient stock?

No, if a customer cancels their subscription order or removes a product from it, that stock will be returned to the products's In Stock? value. It won't automatically be allocated to other customers, but you could now add this stock to another customer's order manually by .

Can I or the customer edit an order which has been placed by subscription system?

This depends on whether you would like to add or remove products:

As enterprise manager you will be able to remove products (or cancel an order) which has been placed by the subscription system via the OFN admin panel in the .

As enterprise manager, if you add products to an order placed by the subscription system via the then this will which will not be automatically processed at the end of the order cycle.

If you enable customers to be able to while the order cycle is open then they will be able to remove items from their subscription order. To add items they will need to generate a second order and visit the checkout as normal.

invoke a second payment
delete each subscription order individually
editing their order
normal way
OFN admin panel
edit or cancel orders