# Reports for Hub Management
On this page you can find more information about reports listed in the following sections:
* [Order Cycle Management](#order-cycle-management)
* [Products & Inventory](#product-management)
* [Customers](#customer-management)
* [Enterprise Fee Management](#enterprise-fees)
## Order Cycle Management
There are two reports in the Order Cycle Management section: Payment Methods and Delivery Report.
{% hint style="success" %}
A **Customer's Balance** (ie. the sum of monies paid and owed across all orders they have placed with your food enterprise) is listed in both the Payment Method and Delivery reports. These are a good place to see at a glance if a customer is running up a big debt.
{% endhint %}
At a glance, the data contained in these reports can be summarised:
| | Payment Method | Delivery Report |
| --------------------- | -------------- | --------------- |
| Customer name | Y | Y |
| Customer phone no | Y | Y |
| Customer email | Y | N |
| Hub | Y | Y |
| Shipping Method | Y | Y |
| Delivery Address\* | N | Y |
| Shipping Category\*\* | N | Y |
| Payment Method | Y | Y |
| Order Notes | N | Y |
| Order Total | Y | Y |
| Customer Balance | Y | Y |
\*Delivery Address is either the hub/distributor address (for pick up) or an address submitted by the customer (for delivery)
\*\*Shipping Category = default, frozen, refrigerated
## Product Management
Under Products & Inventory you will find three reports which are useful if you wish to review items stocked by your hub from different producers.
The **All Products** and **Inventory** reports differ only in that the latter (Inventory) contains only data for products with stock levels greater than zero.
The data they contain for each product is:
* Supplier name and city/suburb of supplier's address
* Product name, variant name and SKU
* Product property and category (taxon)
* Price
* Group buy unit quantity (if applicable)
* Stock levels (by selecting 'In Stock' from the Columns dropdown)
Below is an example of the All Products Report:
The **Lettuce Share** report gives more details about each product: It's name, variant name (listed under 'Description'), unit (g, l, item name etc), pack size (ie. for a product of '500g tomatoes' the unit = g, pack size = 500), price, tax included in cost, producer properties (not product properties) and product category (taxon).
## Customer Management
You can use this report to view the number of orders placed by a customer per order cycle- particularly useful if someone orders more than once but wants to collect everything in one box.
## Enterprise Fees
Enterprises can set up [Enterprise Fees](https://guide.openfoodnetwork.org/greek/basic-features/shopfront/enterprise-fees) to identify and control allocation of costs / prices for different purposes. These fees enable price transparency to customers when they visit your shopfront.
{% hint style="success" %}
The Enterprise Fee Summary report is used to summarise the amounts of fees that were charged, and to whom.
{% endhint %}
The report can be filtered by Shopfront (**Hub**), **Producer** and **Order** **Cycle**, as well as Fee Names and Shipping and Payment methods.
**Example 1**: a Hub adds a mark up fee of 18% to selected suppliers. These fees are added in the 'Incoming' section of the order cycle.
**Example 2**: a Hub charges a transport fee which they pay to a Producer for picking up produce from other farmers and bringing it into the Hub. This fee is calculated as a percentage on every product in the order cycle. They can use the Enterprise Fee Summary report to calculate how much to pay that Producer for transport in each Order Cycle.
### Data
The data which found in an Enterprise Fee Summary Report includes:
* Fee type (Enterprise fee types are admin, packing, transport, fundraising, sales), name and tax rate of the fee.
* Customer name
* Where in the order cycle the fee is placed (incoming/outgoing products or order cycle coordinator fee)
* Name of enterprise who set the fee ('Fee Calc on Transfer though')
* Total value of enterprise fee collected for the sale of the line item.
