Always save or update at the end of every change you make. Changes will be lost if you move to a different page without saving. Sometimes you will not be prompted to save.
Farmshop A may need to generate extra revenue from every sale to cover their overhead costs. They can do this in a number of ways:
- Farmshop A may add an enterprise fee to your cost price for the potatoes. If this is the case then customers purchasing the items will be able to see a break down of the price they pay by clicking on the pie chart icon to the right of the product price on the shop front.
Good working relationships are key to any sustainable food network. Chat to Farmshop A about how they have organised their sales of your produce (either in person, over the phone or by email).
Farmshop A should (morally) pay you £1/kg for every kg of potatoes you supply to meet their sales. Payment of goods (from distributor to supplier) is a private arrangement organised outside of the OFN platform.
Newly added products must be added to an active order cycle before they are visible on a shopfront for customers to purchase.
- If you are supplying the goods to a hub, then you must get in touch with the person who is coordinating the order cycle in question. This has to be done externally to the OFN platform (drop them an email or phone/speak in person).
- If you are a Hub, then:
In all cases, check the stock level of the new products. Only items with an In Stock? value of 1 or greater or those marked as Unlimited will be visible for a customer to purchase.
If you are coordinating an order cycle involving multiple suppliers and distributors, some or all of which may use their product inventory to stock their shop fronts, double check all the relevant enterprise permissions have been granted. Read more here.
Scenario One: The customer purchases the veg box each week through an automated subscription set up on the OFN platform: Change your Enterprise Settings-> Shop Preferences-> Change Orders? to 'Customers can change/cancel orders while order cycle is open'. When the order cycle opens, the customer will be sent an automated email to say that their veg box order has been created. They then have until the order cycle closes to login to their OFN account, edit their order and add extra items from your shop front to their basket.
Scenario Two: The customer purchases a veg box through an external platform. In this case, perhaps set up a private shopfront which is only visible to customers registered to your external veg box scheme. Use external software or spreadsheets to match additional items brought through the OFN shop front to customers' veg boxes so that you only have to make deliveries once!
Currently you are not able to issue refunds to customers who purchased goods by PayPal directly through the OFN platform. You will need to visit your business PayPal account and manually make the refund to the customer there. This is a functionality we hope to develop in the future, should user sufficient users demand it.
If none of these steps help, or there is another problem that you would like advice with, then please contact your local OFN support team, who will do their best to get back to you with solutions and help as soon as they can.