Adding products

Click on Products on the horizontal blue menu, and then click + New Product.

This will take you to the New Product page.


Select the enterprise who produces and supplies the product.

If you are a producer, this will be you. If you're a hub, remember you’ll only be able to add products to producer profiles which you have created, or if you have been granted permission to manage the products of a producer profile. See here for more info.

Product name: Add a title. This is how the product will be displayed in the store.

Units: Choose what unit the product is sold in? (g, kg, L… or item (bunch, bag, packet))

Value: Enter the value of units that this product is sold in (ie 100g, 2L, 1 bunch)

Display As: This field automatically shows you how the units and value fields will display, once you have filled the units and value fields. (i.e. units = kg, value = 2, Display as = 2kg)

Note: If you have selected ‘items’ as your unit, the display as field will change to ‘item name’. Fill this in with the type of item it is. (i.e. jar, bottle, or bunch)

Product category: Select the most appropriate category for this product.

Price: Enter the price for the value noted above. Note, this is the base price charged by the producer. Mark-ups and fees are added in Enterprise Fees, Shipping Fees and Payment Methods.

In Australia, if you select that this product carries tax, the price you put here will include GST. If you select that this product is GST free, the price you enter will be the GST free price.

On hand: State how much/many of this product you have available and ready for sale.

Use this field if you want to track your stock levels. As customers place orders, the stock level will reduce, and when the on hand amount reaches zero, the product will no longer be visible in your shop. If you don’t want to track inventory in this way, click 'on demand'.

On demand: If you select this box, it will indicate that this product is always available. This stops the software from tracking inventory levels for products, and instead it will always show that the product is in stock.

Product description: Tell your customers a little bit about this product.

Photo: Upload a photo of this product.

We strongly recommend to use clear, accurate and beautiful images of your products. It will make the product more appealing to customers.

Tax category: If you would like the price of this product to include GST, select GST from the drop-down menu. The producer and shop enterprise must be set to charge GST in the Enterprise Settings to do this. If you leave this field blank, or select none, or not set the enterprise as being GST registered, the price will not include GST.

View all of your products

After you create your products you'll return to the Products page and see a list of your products.

To see/edit the prices and stock levels you'll need to click 'Expand All', which will reveal these fields.

DO NOT USE THE INVENTORY TAB unless you have read the Inventory page in the user guide and are sure that you need to use this tab. Most users should set their stock levels and prices here on the Products page and avoid using the Inventory page. Contact us if you're unsure.

Listing similar products using 'Variants'

If you are listing two products which are very similar, but only vary on price, or size, or flavour, it is best to create a ‘variant’ for that product, rather than creating multiple, separate products.

For example, if you sell lemons for 60c each, or 5 for $2.50, you can create two variants for your ‘lemons’ product, one for each price/quantity combination. Or you might sell two flavours of lamb sausages, rosemary, or chili. Each flavour should be a ‘variant’ of the general product. Creating product variants is discussed in greater depth here.

Once you have completed a product, click create, or if you’d like to add more, click create and add another.

When you click create, you will be taken to your Bulk Edit Product page, where you will see a summary of all of your products.


Some examples of how to list different types of products, and how these listing will present in your online store are provided below.

Note: For products usually sold by the kg, it’s best to list the product for sale in increments, of 100g or higher. The customer can't order .3 kilograms to get 300g because you can only order in whole numbers, so instead list the item in 100g increments and they can order 3. The size will depend on the product (e.g. most customers won't purchase 1kg or garlic). This makes it easier to list and prepare the order.

An example of a product sold in 100g units
An example of a product sold as 'items', in this case 'cobs'
An example of a product sold as 'items', in this case 'cartons'.