# Reward your volunteers {% hint style="info" %} This functionality can be achieved using either the [Voucher](https://guide.openfoodnetwork.org/basic-features/shopfront/vouchers) or [Tags and Tag Rules](https://guide.openfoodnetwork.org/basic-features/shopfront/customer-management-and-conditional-displays-prices/tags-and-tag-rules) features of the platform. We recommend using the Tags and Tag Rules feature here for the following reasons: * Volunteers are often already customers of your shop and so setting the tags up is more straight forward in their case than it for members of the public. * It prevents a discount voucher code being published and shared online where it could be used by non-volunteers to get money off their shopping. Equally, if a volunteer stops helping then the tag can be easily removed for them without having to re-issue all your volunteers with a new voucher discount code. * Only one voucher can be redeemed at a time. By offering volunteers a discount using tags, they will also be able to redeem a voucher on their reduced price shopping which may be gifted to them at Christmas or birthday by friend/family. {% endhint %} ## Introduction Would you like to say a little thank you to the people who help run your community food enterprise? One option is to allow staff and volunteers to have a small discount off any shopping they do. Below is a step-by-step guide on how to implement this. The process draws on the highly flexible Customer Management tools available using [Tags and Tag Rules](https://guide.openfoodnetwork.org/basic-features/shopfront/customer-management-and-conditional-displays-prices/tags-and-tag-rules). ## Process * Ask your volunteers to let you know the email address linked to their OFN account. * Login to your business OFN account and visit [Customers](https://openfoodnetwork.org.uk/admin/customers) page. * Use the ‘Quick Search’ box to identify if the person has shopped with you before. ![](https://791054635-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-L9rgk4wEweX_zxXIzmW-887967055%2Fuploads%2FquY5wMDQZbWZOvtqmJfm%2Fcustomers.jpg?alt=media\&token=50c77593-b1c0-43ba-9b49-ca1c8aa7ec7b) * If their email address doesn’t appear then click **+ New Customer** and add their address. * Add the tag ‘volunteer’ to the customer’s entry. ![](https://791054635-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-L9rgk4wEweX_zxXIzmW-887967055%2Fuploads%2F03r7c6qFVQkO6dO2fW43%2Fvolunteer%201.jpg?alt=media\&token=c185c08a-2036-47cf-8043-2c7b7d0615ec) * Visit **Enterprises -> Settings** and then select ‘[Payment Methods](https://guide.openfoodnetwork.org/basic-features/shopfront/payment-methods)’ from the left hand menu. * Click **+ New Payment** Method. ![](https://791054635-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-L9rgk4wEweX_zxXIzmW-887967055%2Fuploads%2FMlHwt3MxwNZi553AfFKW%2Fvolunteer%203.jpg?alt=media\&token=63a08663-796c-4a47-a56d-f25955337ea1) \ Name: Volunteer 5% Discount\ Description: Thank you for helping us run our local food hub.\ Display: Both Checkout and Back Office\ Active: yes\ **Tags: Add the tag ‘volunteer’ into this space.**\ Provider: choose the most appropriate method for your business.\ Fee Calculator: Flat Percent * After selecting Create, add ‘-5’ \* to the ‘Amount’ field of the ‘Fee Calculator’ Section. (Negative sign results in a discount)\ \ \*-5 will result in a 5% discount if your enterprise does not use Enterprise Fees. {% hint style="danger" %} All **percentage fees** are calculated on a percentage of **product costs** only. {% endhint %} {% hint style="warning" %} If your business adds a flat percent Enterprise Fee to all products then the amount you need to enter into the 'Flat Percent' field for this discount payment method is: $$= (100 + Enterprise Fee)\*Desired Discount/100$$ eg. for a business with an enterprise fee of 20% who would like to offer a 5% discount to volunteers, the amount to enter in the flat percent of this payment method is: $$= -(100 + 20) \*5/100 = -6$$ {% endhint %} * Visit your **Enterprise -> Settings** page and select ‘[Tag Rules](https://guide.openfoodnetwork.org/basic-features/shopfront/customer-management-and-conditional-displays-prices/tags-and-tag-rules#show-hide-payment-methods)’ from the left hand menu. Set up the following Tag rules: Default: Payment Methods tagged ‘volunteer’ are not visible.\ For customers tagged ‘volunteer’ payment methods tagged ‘volunteer’ are visible. ![](https://791054635-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-L9rgk4wEweX_zxXIzmW-887967055%2Fuploads%2FFBhGzMCNBM11z5iX5Gpb%2Fvolunteer%202.jpg?alt=media\&token=2932770b-b6d5-4f19-a52d-4189036968d8) * When you open an [order cycle](https://guide.openfoodnetwork.org/basic-features/shopfront/order-cycle), ensure to select at least two payment methods on Page 4, under 'Checkout Options' - the tagged payment method which offers volunteers a discount and an un-tagged method visible for all customers.
At checkout, this is an example of what a volunteer will view (when logged into their OFN account): ![Checkout view for volunteer](https://791054635-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-L9rgk4wEweX_zxXIzmW-887967055%2Fuploads%2FU6Nt58WICNKwKAup6EKI%2Fvolunteer%205.jpg?alt=media\&token=6100b47d-b24e-4aef-9da7-8b3af4508270)