Payment Methods
Last updated
Last updated
You must create at least one payment method before you can open your shop.
Go to the Payment Methods page by clicking on Enterprises on the main horizontal menu, and then click Settings next to your enterprise. The Payment Methods page is found in the menu on the left hand side.
Click Create new payment method + . You will be directed to a page like this:
Tick your enterprise, in the box on the right hand side of the page titled Hubs. This indicates which enterprise the payment method you are about to create will apply to. You can select more than one enterprise.
Name: Choose a name for this payment method. (eg 'Pay with credit card using Paypal'). This name is displayed at checkout and on customers' order confirmation emails.
Description: provide further details about the payment method. For example, for a bank transfer, you would enter the bank account details in this box into which you would like a customer to make the BACS payment. This description is displayed at checkout and in order confirmation emails.
Display: Opt for either 'Back Office Only' or 'Both Checkout and Back Office'
Active: Select whether this payment method is currently visible and available, or not.
Payment providers: Select the option which is relevant to the payment method you are creating. There are three options:
PayPal Express
Stripe SCA
Cash / EFT / etc. (Cash, cheque or bank transfer. These payments do not go through an online payment portal and do not involve automatic validation)
By clicking Create, the payment method will be created and you will have new fields to define payment method fees. These fields visible depend on which 'Calculator' you selected.
For Paypal, MasterCard, Stripe and Pin Payments (Australia only) additional instructions are below.
Login to your PayPal Account
Under your account name on the top right there is a drop down menu with 'Account Settings'
3. Select 'Update' from API Access
4. Select 'Manage API credentials' from the custom checkout experience option.
From here you will be able to access your API username, password and signature.
In OFN, make sure you are logged in as your Enterprise User. Go to an Enterprise and create a Payment Method. Select PayPal and fill in the details from the PayPal site.
Server: Change the ‘server’ field to ‘live’ – this is case sensitive.
Login:Type the API Username.
Password:Type the API Password.
Signature:Type the API Signature in this field.
Solution: Solution determines whether or not a user needs a PayPal account to check out.
Type “Mark” if you do want users to have a paypal account, or “Sole” if they can checkout without a Paypal account (with credit card) - this field is case sensitive.
Landing Page: You can select which page to show customers once they’re redirected to PayPal.
Type “Login” to direct customer to the login form for PayPal (if you selected “Mark” above) or “Billing” to show show customers a form where they can enter their credit card data and possibly sign up for a PayPal account (if you selected “Sole” above) - n.b. this field is case sensitive.
You can attach a fee to payment methods. Most commonly this is used to pass on a payment portal's fees to the customer. For example, you may wish to charge the customer for the convenience of paying by PayPal to cover the fee charged by PayPal.
Payment Method Fees DO NOT include tax (VAT)
Flat Percent: This fee is charged as a percentage of the total amount charged in the order.
All percentage fees are calculated on a percentage of product costs only.
eg. for a business with an enterprise fee of 20% who would like to charge a fee of 5% of a customer's total basket for payment, the amount to enter in the flat percent of this payment method is:
Flat Rate (per order): This fee is applied as standard fee to all orders, regardless of the size of the order.
Flexible Rate – This fee calculator is especially useful if you'd like to encourage customers to place large orders: the cost of payment can be reduced or zero when the threshold number of items has been reached.
‘First Item Cost’: The fee charged for the first item in the order.
‘Additional Item Cost’: The fee charged for items beyond the first item.
‘Max Items’: The maximum number of items on which the fee will be applied. Items purchased beyond this amount will be not be charged the fee.
For Example: if the 'First Item Cost' is set to £0.20, 'Additional Item Cost' is £0.10 and 'Max Items' is 3 then a customer who purchases 5 items will be charged £0.40 in payment fees (£0.20 for the first item, £0.10 for items two and three, and £0.00 for items four and five).
Flat Rate (per item): This fee is a constant fee, applied to products listed as ‘items’. (It is not applied to products sold by weight or volume. Hence there will be no associated payment method fee charged to a customer who, for example, buys rice by kg.)
Price Sack: This is a flexible shipping fee method that allows you to reward shoppers who spend over a ‘minimal amount’ by applying a discount. If the shopper spends less than the ‘minimal amount’ you can set what shipping fee they pay.
Minimal Amount: If the order total is below this amount, no discount is applied. If the order is above this amount, the discount will be applied at checkout.
‘Normal Amount’: This will be the shipping fee applied to sales below the ‘Minimal Amount’.
‘Discount Amount’: This will be the shipping fee applied to sales above the ‘Minimal Amount’.
For example, if a business adds an Enterprise Fee of 20% to all products and they wish to set the threshold between no fee for payment (Discount Amount = 0) and, say, a £0.50 fee (= Normal Amount) to be a basket of £30 then the Minimum amount is
Changing all your enterprise's payment methods to 'Back Office Only' will result in a for active order cycles.
Tags: Use tag rules if you want to make certain payment methods available/unavailable for specific customers (for example you may wish to allow only wholesale customers to pay by BACS but 'force' domestic customers to pay by Credit Card or PayPal.). For more information read .
Remember! If your enterprise has 'Customers can change or cancel orders while an order cycle is open' enabled (found in Enterprises -> Settings -> ) then the only recommended payment provider which is compatible with this feature is 'Cash, EFTs, ...)
Calculator: Select how you would like any charges associated with the payment method to apply to an order. Note that payment method fees can be set to zero. See below for more information about .
To setup a PayPal payment method, you need a PayPal business or merchant account. You can create one . Once you have that, you can set up ‘API access’ within PayPal, which will enable OFN to connect customers directly with your PayPal account.
is an online payment platform similar to Paypal. It will allow you to accept credit card payments from your customers. Stripe is a global platform, but is only available on certain OFN instances. Contact your to see whether it’s available on your OFN.
Stripe is simple to setup for shop owners and is reasonably priced. The fees charged by Stripe vary in each country; , , , , .
Stripe is the recommended payment method for shops who wish to use on OFN, as Stripe allows customers to give permission to a shop to automatically bill their credit card for subscription orders. This isn’t offered by Paypal, Pin or MIGS payment platforms.
For Pin Payments you only require your API key. You need to set up an account with Pin Payments first, and can get a discount by signing up as an OFN member ()
If your business adds a flat percent to all products then in order to make the 'Flat Percent' Amount your desired percentage of a customer's basket is
The Minimum Amount is the total cost of the products in a customer's basket and does not include any .
Issuing and managing refunds depends on how a customer originally paid for their order. More details are found
