OFN User Guide
English
English
  • Welcome to the OFN User Guide
  • Local OFN organisations and contacts
  • Where does my business fit in OFN?
  • Quick Start Guides
    • Hub
    • Shop
    • Profile
    • Digital Farmer's Markets
  • Features
    • Register and Create an Enterprise Account
    • Dashboard
    • Enterprise profile
      • Package / profile types
      • Enterprise Settings
      • Create or connect with your supplying producers
      • Making a producer profile searchable by product category
      • Enterprise Permissions
      • Change Profile Managers/Owners
    • Products
      • Add products
      • Product variants
      • Product properties
      • Pricing meat & other 'complete' products of unknown weight
      • Inventory tool
      • Group Buy - for bulk ordering
      • Product and Inventory import
    • Shopfront
      • Shipping Methods
      • Payment Methods
      • Enterprise Fees
      • Order cycles
        • Order Cycles (for Hubs)
        • Order Cycles (for Shops)
        • Opening more than one order cycle
        • Permissions in multi-enterprise order cycles
      • Customer management and conditional displays/prices
        • Customer Management
        • Tags and Tag Rules
      • Vouchers
      • Private shopfront
      • White Label shopfront
      • Display only shopfront
    • Orders
      • Manage Orders
      • Create orders manually
      • Refunds and Adjusting Payments
    • Subscriptions
      • Configuration
      • Subscriptions - Creating & Managing orders
      • Subscriptions - the customer's perspective
      • Subscriptions - FAQs
    • Reports
      • General tips
      • Order Reports
      • Reports for Bulk Order Management
      • Reports for Hub Management
      • Packing Reports
      • Payment Reports
      • Tax Reports
      • OFN Invoices
      • Xero Invoices
    • Groups
      • Create and manage a Group page
    • API
  • Hub management tips
    • How To's
      • Delete an Enterprise
      • Soft Close an Order Cycle
      • Open your Shop on 'Preview'
      • Customise your shop appearance
      • Take orders on Credit
      • Vouchers v. tags
      • Early Shopping 'Hour' for Priority Groups
      • Discounted/Free Delivery for Vulnerable Customers
      • Cash/EFTs for trusted customers only
      • Reward your volunteers
      • Running a Social Media Promotion
      • How to Create Gift Vouchers
    • Marketing Tips
    • Social Media
  • Complementary software and tools
    • Newsletters & Promotional Emails
    • Accounting and Invoicing Packages
      • Paying suppliers with ABA files (Australia)
    • API
  • Frequently Asked Questions
  • Glossary of OFN Terms
  • Shopping with Open Food Network
    • About Open Food Network
    • How to find an online food shop near you
    • Shopping and Placing an Order
    • The people & businesses who make your food
    • Your OFN account
    • Subscription Orders
    • Frequently Asked Questions
  • Feedback
Powered by GitBook
On this page
  • Setting up a voucher
  • Managing vouchers
  • Customer facing use
Edit on GitHub
Export as PDF
  1. Features
  2. Shopfront

Vouchers

PreviousTags and Tag RulesNextPrivate shopfront

Last updated 1 year ago

Voucher codes can be created to offer shopping discounts to new or existing customers. Voucher functionality is still relatively limited, please read through .

Vouchers is in 'beta' mode, meaning it's a new feature that may still have some glitches. Please with any feedback about what works, what needs improving or how it could be better explained.

Visit these pages for a step-by-step guide to using the Vouchers feature to:

  • offer a percentage discount via a

Set up and manage vouchers in the Vouchers tab in your .

Setting up a voucher

  • Go to 'Vouchers' by clicking on Enterprises in the main menu at the top of the page and then click Settings next to your enterprise. The Vouchers page is found in the menu on the left hand side

  • Click Add New in the top right of the vouchers page to be taken to the new vouchers page

  • Voucher Code - the code customers will enter to receive a discount. Code is string matched, so double check the spelling, spaces and numbers.

  • Voucher Type- There are two options here: Flat (for a flat rate discount) and Percentage (so someone can have a percentage discount).

  • Amount - The numeric percentage or flat rate you wish the discount to apply.

  • Click save to create the voucher.

New vouchers will be created as active. If you do not want your voucher to be active, switch it off using the steps below

Managing vouchers

Vouchers can be turned off and on as needed by enterprise managers.

Voucher codes will not automatically switch off after customer use

In the Vouchers page in Enterprise Settings, use the checkbox against each voucher code to deactivate or reactive your vouchers.

Click update to save changes

Customer facing use

Customers will need the exact code as entered in the Voucher Code field of set up (above).

In step 2 of check out, Payment method, customers can enter the voucher code to have it applied to their order.

Only 1 voucher code can be applied per order

After applying the code, continue through check out to finalise the order

If the voucher brings the order total cost to zero, or below, the customer will not be prompted to enter payment method or details. See screenshot below

If only part of the voucher is used (order total becomes negative), the remaining credit will not be carried over to the customers next order.

this guide before implementing vouchers in your shop process
contact us
social media campaign
sell and manage gift vouchers
Enterprise Settings