# Vouchers

Voucher codes can be created to offer shopping discounts to new or existing customers. Voucher functionality is still relatively limited, please read through [this guide before implementing vouchers in your shop process](https://guide.openfoodnetwork.org/hub-management-tips/how-tos/vouchers-v.-tags). 

{% hint style="info" %}
Vouchers is in 'beta' mode, meaning it's a new feature that may still have some glitches. Please [contact us](https://www.openfoodnetwork.org/find-your-local-open-food-network/) with any feedback about what works, what needs improving or how it could be better explained.
{% endhint %}

{% hint style="success" %}
Visit these pages for a step-by-step guide to using the Vouchers feature to:

* offer a percentage discount via a[ social media campaign](https://guide.openfoodnetwork.org/hub-management-tips/how-tos/running-a-social-media-promotion)
* [sell and manage gift vouchers](https://guide.openfoodnetwork.org/hub-management-tips/how-tos/how-to-create-gift-vouchers)
  {% endhint %}

Set up and manage vouchers in the **Vouchers** tab in your [Enterprise Settings](https://guide.openfoodnetwork.org/basic-features/enterprise-profile/enterprise-settings).

<figure><img src="https://791054635-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-L9rgk4wEweX_zxXIzmW-887967055%2Fuploads%2Fpr39di3GBgGgMbLRMIFo%2Fvouchers1.jpg?alt=media&#x26;token=d75a0cee-0ec9-498d-bdea-4af0b34b88d8" alt=""><figcaption></figcaption></figure>

## Setting up a voucher

* Go to 'Vouchers' by clicking on **Enterprises** in the main menu at the top of the page and then click **Settings** next to your enterprise. The **Vouchers** page is found in the menu on the left hand side
* Click **Add New** in the top right of the vouchers page to be taken to the new vouchers page

<figure><img src="https://791054635-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-L9rgk4wEweX_zxXIzmW-887967055%2Fuploads%2FNylvtryjPoEHvfO1VVd5%2Fvoucher%20add.jpg?alt=media&#x26;token=3252731b-e7bc-44a8-aeca-405e970e6b4b" alt=""><figcaption></figcaption></figure>

<figure><img src="https://791054635-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-L9rgk4wEweX_zxXIzmW-887967055%2Fuploads%2FIcEk4gCsRXRJdS1qCpHp%2Fnew%20voucher.jpg?alt=media&#x26;token=dabfab37-2879-4ce7-8392-f8c9fdd155b3" alt=""><figcaption></figcaption></figure>

* **Voucher Code** - the code customers will enter to receive a discount. Code is string matched, so double check the spelling, spaces and numbers.&#x20;
* **Voucher Type-** There are two options here: Flat (for a flat rate discount) and Percentage (so someone can have a percentage discount).
* **Amount** - The numeric percentage or flat rate you wish the discount to apply.
* Click **save** to create the voucher.

{% hint style="warning" %}
New vouchers will be created as active. If you do not want your voucher to be active, switch it off using the steps below
{% endhint %}

## Managing vouchers

Vouchers can be turned off and on as needed by enterprise managers.&#x20;

{% hint style="warning" %}
Voucher codes will not automatically switch off after customer use
{% endhint %}

In the **Vouchers** page in Enterprise Settings, use the checkbox against each voucher code to deactivate or reactive your vouchers.&#x20;

Click **update** to save changes

<figure><img src="https://791054635-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-L9rgk4wEweX_zxXIzmW-887967055%2Fuploads%2FD6Y7L18diazTyitmqqnu%2Fvoucher%20deactivate.jpg?alt=media&#x26;token=57624729-41ab-46bc-864f-f1a2a2ed17a4" alt=""><figcaption></figcaption></figure>

## Customer facing use

Customers will need the exact code as entered in the Voucher Code field of set up (above).

In step 2 of check out, **Payment method**, customers can enter the voucher code to have it applied to their order.&#x20;

{% hint style="info" %}
Only 1 voucher code can be applied per order
{% endhint %}

After applying the code, continue through check out to finalise the order

<div data-full-width="true"><figure><img src="https://791054635-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-L9rgk4wEweX_zxXIzmW-887967055%2Fuploads%2FnSaEbWakHMXFAiB64xDd%2FScreenshot%202023-11-21%20103819.png?alt=media&#x26;token=1e92a56c-8f69-4c4a-8e28-7ab0c943c65e" alt=""><figcaption></figcaption></figure></div>

{% hint style="info" %}
If the voucher brings the **order total cost to zero**, or below, the customer will not be prompted to enter payment method or details. *See screenshot below*
{% endhint %}

<figure><img src="https://791054635-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-L9rgk4wEweX_zxXIzmW-887967055%2Fuploads%2FulTIinFRp95SgZ9dOaf9%2FScreenshot%202023-11-21%20105438.png?alt=media&#x26;token=f21921aa-1217-49a2-b07c-26fab5b28eb2" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
If only part of the voucher is used (**order total becomes negative**), the remaining credit will not be carried over to the customers next order.
{% endhint %}