OFN User Guide
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  • Welcome to the OFN User Guide
  • Local OFN organisations and contacts
  • Where does my business fit in OFN?
  • Quick Start Guides
    • Hub
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      • Making a producer profile searchable by product category
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        • Order Cycles (for Hubs)
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        • Opening more than one order cycle
        • Permissions in multi-enterprise order cycles
      • Customer management and conditional displays/prices
        • Customer Management
        • Tags and Tag Rules
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    • Groups
      • Create and manage a Group page
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  • Hub management tips
    • How To's
      • Delete an Enterprise
      • Soft Close an Order Cycle
      • Open your Shop on 'Preview'
      • Customise your shop appearance
      • Take orders on Credit
      • Vouchers v. tags
      • Early Shopping 'Hour' for Priority Groups
      • Discounted/Free Delivery for Vulnerable Customers
      • Cash/EFTs for trusted customers only
      • Reward your volunteers
      • Running a Social Media Promotion
      • How to Create Gift Vouchers
    • Marketing Tips
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  • Complementary software and tools
    • Newsletters & Promotional Emails
    • Accounting and Invoicing Packages
      • Paying suppliers with ABA files (Australia)
    • API
  • Frequently Asked Questions
  • Glossary of OFN Terms
  • Shopping with Open Food Network
    • About Open Food Network
    • How to find an online food shop near you
    • Shopping and Placing an Order
    • The people & businesses who make your food
    • Your OFN account
    • Subscription Orders
    • Frequently Asked Questions
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  • Introduction
  • Process
  • You might also like to: Add a message to your customers on your shop Notice page.
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  1. Hub management tips
  2. How To's

Early Shopping 'Hour' for Priority Groups

PreviousVouchers v. tagsNextDiscounted/Free Delivery for Vulnerable Customers

Last updated 1 year ago

This functionality is best achieved using the feature of the platform.

Introduction

The outbreak of COVID-19 in March 2020 saw a wave of panic buying by consumers prior to (or in the early days of) national 'lockdowns'. This left vulnerable groups and key workers short of food.

Below is a step-by-step guide to enable selected customers (you may choose as a business for this to just be people you know to be over 80 years or perhaps include key workers as well) to shop before others and hence get the first choice of products (should they run out later in your order cycle).

The process uses the Customer Management feature which is described in.

Your enterprise will need to be registered as a on the OFN platform to add tags to Order Cycles, as described below.

Process

The process is much the same as that you would use for opening your but only this time you make the shop visible to a different subset of customer.

  • Set up a policy as a business on which group(s) you would like to offer this service to.

  • Keep a record of the customer’s name and the email address linked to their OFN account.

  • Login to your business OFN account and visit .

  • Use the ‘Quick Search’ box to identify if the person has shopped with you before.

  • If their email address doesn’t appear then click + New Customer and add their address.

  • In the ‘tags’ column type in ‘priority’ for that customer.

Step One: Before the order cycle opens

  • On page 3 of the order cycle add ‘priority’ into the tags section:

Default: Order Cycles tagged ‘priority’ are not visible. For Customers tagged ‘priority’, Order Cycles tagged ‘priority’ are visible.

Step Two: On the day of the order cycle

  • Set a reminder on your phone or in a calendar at the time of day which you wish your shop front to be visible to all your customers.

  • At this time, log into the OFN platform and edit the order cycle which is currently only open for priority customers.

  • Visit Page 3 'Outgoing Products' and remove the tag. Remember to save your changes.

Your shop front will now be visible for all your customers to view and purchase from.

You might also like to: Add a message to your customers on your shop Notice page.

Visit your page. Set up your next as you normally would, setting the opening time to be one hour (or more) before that you would like it to be open to all customers.

Visit your Enterprise -> Settings page and select ‘’ from the left hand menu. Set up the following Tag rules:

Don’t forget to edit your ‘’ (found from Enterprises -> Settings -> Shop Preferences) to invite new elderly/vulnerable/keyworker customers to contact you so they can be prioritised.

Order Cycles
order cycle
Tags and Tag Rules
full here
shop early on 'Preview'
Customers
page
Hub
Tag Rules
Shopfront Message
Admin View